At Wired Coffee, we take great pride in providing you with the finest coffee beans and products. We are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, please read our return policy below to understand how we can assist you.
Returns and Exchanges
Contact Us: To initiate a return or exchange, please contact our customer support team within [ # of days to be filled in by the client] days of receiving your order. You can reach us at [Please, fill in the contact info].
In order for your return or exchange to be processed, the following conditions must be met:
The product(s) must be in their original, unopened packaging.
The product(s) must be unused and in resalable condition.
All accessories and promotional items included with the product(s) must also be returned.
Our customer support team will provide you with a Return Authorization (RA) number and instructions for returning the product(s).
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped or damaged product). We recommend using a trackable and insured shipping method for your return.
Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your return. If approved, we will process your refund to the original payment method or arrange for an exchange, as per your preference.
Damaged or Incorrect Items
If you happen to receive an item that is damaged or incorrect, kindly get in touch with our customer support team promptly. We will make the necessary arrangements for a replacement or refund, which also covers any return shipping expenses.
If you have any questions or concerns about our Return Policy, please feel free to reach out to our customer support team at [Contact Information to be filled in by the client]. We are here to assist you and ensure your experience with Wired Coffee meets your expectations.